Health & Safety

Precautions for in-person appointments.

Health & Safety

Precautions for in-person appointments.

Health & Safety

Precautions for in-person appointments.

The Government of Alberta has placed restrictions to help control the spread of COVID-19.

Physiotherapy, Naturopathic Doctor, Massage Therapy, and Pilates individual sessions are by appointment only.
Telehealth (online or by phone) sessions are also available for these services and we encourage our clients to consider this type of appointment whenever possible. Online group classes are available with our Pilates Instructors.
All in-person group classes have been suspended until further notice.

Here are the following precautions for in-person appointments:

  • For every client and staff member, we screen for COVID-19 symptoms each and every visit.
  • As a client, you will be emailed a COVID survey 2 hours before your appointment.  Please complete this every time you have an in-person appointment.
  • Come to the Clinic or Studio door at your scheduled appointment time.
  • You may self-check in to let us know you are ready using this link https://lakeviewphysio.janeapp.com/checkin or wait at our front entrance until it is cleared to enter.
  • Please attend the appointment by yourself except minors and those requiring physical assistance.
  • Only bring necessary items into the building.
  • Hand-sanitize in our vestibule area prior to proceeding into the office.
  • Masks protect everyone.  All staff will be wearing a mask.  We ask that you also wear a mask during your appointment.  You may wear your own mask or one can be provided for a $2 + GST fee.
  • Our front desk staff can help you with contactless payment and online booking.
  • Between client visits, we will be cleaning and disinfecting our treatment tables, chairs, and equipment.

If you have any of the following symptoms self-isolate, call 811, and re-schedule your in-person appointment with us.

Fever, new onset of cough, sore throat, shortness of breath, new loss or decrease in sense of taste or smell, runny nose, and/or sneezing (not allergy related). 

Telehealth appointments are a good option if you need to stay home.